helpslit Privacy Policy

This Privacy Policy ("Policy") is issued by helpslit ("helpslit," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "Player," or "User") who access or use the helpslit online gaming platform, including the helpslit website at helpslit.com and the helpslit mobile application.

helpslit is committed to protecting the privacy and personal data of all players, particularly those accessing the platform from the Philippines. This Policy is designed to be transparent, plain-language, and fully compliant with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.

By registering for a helpslit account or using the helpslit platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the helpslit platform.

helpslit collects personal data through several channels, including the registration process, account activity, payment transactions, customer support interactions, and automated technical systems. The categories of personal data helpslit collects are described in the table below.

helpslit does not collect personal data from individuals who have not registered for an account, except for technical data collected automatically when any visitor accesses the helpslit website, which is used solely for platform security and performance monitoring purposes.

helpslit uses the personal data it collects for the following specific purposes. Each purpose is tied to a lawful basis for processing as described in Section 4 of this Policy.

• Account Registration and Management: To create and maintain your helpslit account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records of all transactions in Philippine Peso (PHP / ₱).
• Regulatory Compliance: To comply with helpslit's obligations under Philippine gaming regulations, anti-money laundering laws (Republic Act No. 9160, as amended), and the requirements of relevant regulatory authorities including PAGCOR.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the helpslit platform and its players.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, to administer deposit limits, cool-down periods, and self-exclusion requests, and to fulfil helpslit's responsible gaming obligations.
• Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the helpslit platform, game offerings, and user experience. Individual player data is not used for this purpose without anonymisation.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may withdraw this consent at any time through your account settings.

Under the Data Privacy Act of 2012, helpslit processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to perform the contract between you and helpslit — including account management, payment processing, and game provision — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with helpslit's obligations under Philippine law — including anti-money laundering regulations, gaming regulations, and tax reporting requirements — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of helpslit's legitimate interests, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

helpslit does not sell, rent, or trade your personal data. helpslit may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank receive the financial data necessary to process your deposit and withdrawal transactions. These entities are subject to their own privacy policies and Philippine financial regulations.
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers receive identity data for the purpose of verifying your age and identity as required by Philippine gaming and anti-money laundering regulations.
• Game Technology Providers: Game software providers who supply games available on the helpslit platform may receive anonymised session data for the purpose of game performance monitoring and RNG certification. No personally identifiable information is shared with game providers beyond what is strictly necessary.
• Regulatory Authorities: helpslit will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine regulatory or law enforcement authorities where required by law or pursuant to a valid legal order.
• Professional Advisers: helpslit's legal, accounting, and auditing advisers may access personal data on a confidential basis where necessary for the provision of professional services to helpslit.

helpslit uses cookies and similar tracking technologies on the helpslit website and mobile application. Cookies are small text files stored on your device that help helpslit deliver a functional, secure, and personalised platform experience.

helpslit uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the helpslit platform to function. They enable core features such as account login, session management, and payment processing. These cookies cannot be disabled without impairing platform functionality.
• Performance Cookies: These cookies collect anonymised data about how players use the helpslit platform, such as which pages are visited most frequently and whether error messages are received. This data is used to improve platform performance.
• Functional Cookies: These cookies remember your preferences, such as your preferred language and display settings, to provide a more personalised experience on the helpslit platform.
• Marketing Cookies: These cookies are used to deliver promotional content relevant to your interests. They are only placed with your consent and can be withdrawn at any time through your browser settings or the helpslit cookie preference centre.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the helpslit platform. For detailed information on managing cookies in your specific browser, please refer to your browser's help documentation.

helpslit retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your helpslit account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with the Anti-Money Laundering Act (Republic Act No. 9160, as amended) and its implementing rules.
• Gaming Activity Records: Retained for three (3) years from the date of each gaming session, for the purposes of dispute resolution, responsible gaming monitoring, and regulatory compliance.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, to demonstrate compliance with consent requirements.

helpslit implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and helpslit's servers.
• AES-256 encryption for all sensitive personal data stored on helpslit's infrastructure.
• Multi-factor authentication requirements for all helpslit staff accessing personal data systems.
• Role-based access controls ensuring that helpslit staff can only access personal data necessary for their specific job functions.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of helpslit's systems for anomalous activity and potential security incidents.
• Secure data destruction procedures for personal data that has reached the end of its retention period.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by helpslit. To exercise any of these rights, please contact helpslit's Data Protection Officer using the contact details in Section 13.

helpslit will respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, helpslit may extend this period by a further thirty (30) days, with prior notification to you.

The helpslit platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. helpslit does not knowingly collect personal data from individuals under the age of 21.

helpslit employs age verification procedures at the point of registration to prevent underage individuals from accessing the platform. Where helpslit discovers that personal data has been collected from an individual under the age of 21, helpslit will immediately suspend the associated account, delete the personal data collected, and handle any funds in the account in accordance with applicable regulations.

helpslit's primary data processing infrastructure is located within the Philippines. Where it is necessary to transfer personal data outside the Philippines — for example, to game technology providers or cloud infrastructure providers with servers in other jurisdictions — helpslit ensures that such transfers are carried out in accordance with the Data Privacy Act of 2012 and NPC regulations.

International transfers of personal data by helpslit are subject to the following safeguards:

• Transfer only to countries or organisations that provide an adequate level of data protection as recognised by the National Privacy Commission.
• Where adequate protection is not otherwise guaranteed, helpslit implements contractual clauses approved by the NPC or other appropriate safeguards before transferring personal data internationally.
• helpslit maintains a register of all international data transfers and the safeguards applied to each transfer, which is available for review by the NPC upon request.

helpslit may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. The date of the most recent revision is displayed at the top of this document.

Where changes to this Policy are material — meaning they significantly affect your rights or how helpslit processes your personal data — helpslit will notify registered players via email or an in-platform notification at least fourteen (14) days before the changes take effect.

Your continued use of the helpslit platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you may request closure of your helpslit account in accordance with the account management provisions in helpslit's Terms and Conditions.

helpslit has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. The DPO is responsible for overseeing helpslit's data protection compliance and serves as the primary point of contact for data subjects and the National Privacy Commission.

If you have any questions, concerns, or requests relating to this Privacy Policy or helpslit's processing of your personal data, please contact the helpslit Data Protection Officer using the details below:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe that helpslit has processed your personal data in a manner that violates the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official website.